Small talk, or “polite conversation about unimportant or uncontroversial matters” as the dictionary has it, has an unfairly bad reputation. For a lot of people, small talk feels awkward or difficult, and for many others it just seems like a total waste of time, especially in a business context. But small talk has an important purpose and learning how to make great small talk will serve you in good stead.
Opportunities for small talk are surprisingly frequent during the work day and, for people who feel comfortable with it, they pass without regard. In the lift, at the beginning of meetings, walking up the stairs, waiting for the kettle to boil when making tea, we’re chatting away to all and sundry about seemingly meaningless things… or we’re suffering in uncomfortable silence, wishing we either knew what to say or could just be left alone. So why do we do it?
Small talk is a form of ‘phatic communication’ – that is communication that has no informational or transactional content ...
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