In defence of small talk

Small talk, or “polite conversation about unimportant or uncontroversial matters” as the dictionary has it, has an unfairly bad reputation. For a lot of people, small talk feels awkward or difficult, and for many others it just seems like a total waste of time, especially in a business context. But small talk has an important purpose and learning how to make great small talk will serve you in good stead.

Opportunities for small talk are surprisingly frequent during the work day and, for people who feel comfortable with it, they pass without regard. In the lift, at the beginning of meetings, walking up the stairs, waiting for the kettle to boil when making tea, we’re chatting away to all and sundry about seemingly meaningless things… or we’re suffering in uncomfortable silence, wishing we either knew what to say or could just be left alone. So why do we do it?

Small talk is a form of ‘phatic communication’ – that is communication that has no informational or transactional content ...

 

 

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Seven ways to improve your empathy skills

Empathy is fast becoming recognised as an essential skill that improves relationships between individuals and contributes to business success. Research into the impact of increased empathy goes back decades, and businesses recognise its importance. Ford Motor Company has even asked its engineers, who are mostly men, to wear the Empathy Belly so that they can experience some of the physical effects of pregnancy.

What is less widely understood is that empathy is a skill that people can learn, improve and strengthen, like any other skill. We all know people who seem to be naturally empathic, but we never question whether that’s an innate ability or whether they’ve actually just learnt well and use the skill a lot. Indeed, women are expected to be more empathic than men, but this is a self-fulfilling prophecy where women get a lot more practice as empathic burdens are placed disproportionately on their shoulders.

Women are assumed to be 'naturally empathic', but in reality we learn...

 

 

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Growth

Suki Xiao Q&A: The Secret to Behavioural Change
Q&A with Suki Xiao after her presentation, The Secret to Behavioural Change, from the Finding Ada Conference 2020. Synopsis A lot ...

Suki Xiao: The Secret to Behavioural Change
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In defence of small talk
Small talk, or “polite conversation about unimportant or uncontroversial matters” as the dictionary has it, has an unfairly bad reputation. For ....

 

 

Only members of the Finding Ada Network can view this page. Please log in below if you are a member, or find out more about how to sign up.